How to hide "Solved" button on Service Desk Portal?
Martin Berlanda
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Is there a way to prevent our customers from marking a ticket to solved for themselves? I have been ask to remove the buttón with that function from the portal, but I can't find that configuration nowhere
This is the button, the status is on Spanish, but means "Solved"
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Alexander Ling
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Hello @Martin Berlanda
You need to go to your workflow and in the diagram view click on the "resolved" transition and then uncheck the box shown in my image. 
Best regards,
Alexander
Martin Berlanda
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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