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How to hide some request types to show it for specific customer

Yossef Alharbi
Yossef Alharbi April 17, 2023

Hello colleagues ,

I have many requests types and I want to hide some of them to show it only for some customers how I can do it ?

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Jack Brickey
Jack Brickey
Community Champion
April 17, 2023

Hi @Yossef Alharbi , currently this is not possible. Here is one open suggestion for this - https:/JSDCLOUD-195 Ability to restrict ticket creation for certain "Request Types" 

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Yossef Alharbi
Yossef Alharbi April 17, 2023

is there any plugin helps with that ? 

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Yossef Alharbi
Yossef Alharbi May 21, 2023

I solved the problem using 

Extension for Jira Service Desk plugin from Deviniti

Like • Katarzyna Szumilas_Deviniti_ likes this
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