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How to identify which automation has carried out an action direct from the case history

kay bickell
Contributor
July 25, 2023

A LOT of rules have been created within our Jira instance, in the region of hundreds.  If I want to see which automation was triggered, I often find myself needing to create a test ticket, wait for the automation to happen, and then dash to the audit log to see which automations fired at the time and successfully completed.

If I look in the history of a case, all it tells me is that there was an "Automation for Jira" that fires, but it does not tell me which one, or at what time it occured:
activity.png

Is there any way of linking directly from the case history to the specific event ID, which itself would tell me which automation was responsible for that specific action? I was able to find it eventually in the audit log for my test case, but with a lot of users and a lot of rules, you have to be quick to find the thing in the fast-moving audit log - as it has an ID, it seems it ought to be possible to track directly from the event log in the ticket to the audit log itself.

 

event ID.png

1 answer

0 votes
Evgenii
Community Champion
July 25, 2023

Hi, @kay bickell 

You can add additional actions, that will add comments, like "Change made by rule #123". Not perfect solution, but it works.

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