How to include service manager email when request created

[Michael Woong]

How to include someone as a follower when a request ticket created.

[Alex Koxaras _Relational_ · Accepted solution]

Hi @Michael Woong 

If by follower you mean watcher, then you can decide to set up your JSM project, that whenever a customer creates an issue, this issue is shared immediately with all customers of the same organization.

In addition, you if these people are known to you, you can set up either a Jira Automation to include them as request participants, or to do this within the workflow.

Let me know if that helps 

[Michael Woong]

Thanks. That really helpful.

[Alex Koxaras _Relational_]

If I answered your question, kindly mark my answer as accepted, to help other in the community find proper guidance. Thanx!