How to know the licensed user count ?

[Madhu Reddy]

Actually I am having 43 users. Among them we are having deactivated user, Users added as customers.

I Want to know the licensed user count.

Thanks

[Christopher Jaksch · Accepted solution]

Hi @Madhu Reddy,

go to Administration > Applications > Global access

There you can see the information you need.

How are users counted towards your JIRA Service Desk license - the technical details

JIRA Service Desk pricing is based on agents. Agents are users that work on customer requests and communicate with customers. Technically, an agent is any user account in the system with the JIRA Service Desk agent access global permission. Users must have this global permission to use the licensed functions of JIRA Service Desk. By default, the service-desk-agents group is granted with this global permission and all agents belong to this group. This means that any user in the group counts towards your license.

If you grant the JIRA Service Desk agent access global permission to other groups, users in those groups count towards your JIRA Service Desk too. 

Best wishes
Chris

[Nic Brough -Adaptavist- · Accepted solution]

Go to "manage applications" and look at the number of users it says you have for each Application.

[Madhu Reddy]

@Nic Brough -Adaptavist-@Christopher JakschConclusion is 

The users from jira-software-users group only counts as Licensed users for Jira software.

And Users from Jira-servicedesk-users group will counts as service desk users.

Right ?

[Christopher Jaksch]

Hi @Madhu Reddy,

that is correct.

Best wishes

Chris
STAGIL

[LOOGUNSK 4 EVER]

I'm considering about another part.. My license is 100 users away from the maximum, but (same) license was updated, and I have more, but still recieve message that I'm 100 users away from maximum. Do I have to reboot Jira to apply new changes?