How to make fields mandatory in the issue field in agent view

[Rupali Mohanty]

Need to make it mandatory

[John Funk]

Hi Rupali,

You can make the field Required in the Field Configuration used by the project. 

https://support.atlassian.com/jira-cloud-administration/docs/specify-field-behavior/

[John Funk]

You would need an app like ScriptRunner Behaviours to hide fields from certain users. Not sure it will work with that field or not. But there is no way to achieve what you are looking for with native Jira. 

[Brian Trepto]

Hi @Rupali Mohanty

check out this article:

https://community.atlassian.com/t5/Jira-Software-questions/How-to-make-field-Mandatory/qaq-p/1854806

Kind regards!

[Rupali Mohanty]

I want the below find mandatory only for customer. It should not be visible to customer