Hi all,
i have a Help Desk project in my Jira Service Management and i'm trying to find out how to set some rules.
I manage the issue with two specific fields: ticket type (incident, information, request) and request type (a list of more specific problems).
When the help desk operator closes the issue it would be great to open a dialog box where he/she has to set again both the informations (cause sometime a request of information ends as an incident and viceversa)
There is a way to set that rules or do you have any suggestion to set up something similar?
Thanks
