How to notify a group when an issue is added to queue

[Eric Bergeron]

How (best) to notify a group (either by project role, or a user group) when an issue is added to a specific queue. 

We have several support groups, to which tickets can be assigned (one at a time).  I would like to configure a notification for when this occurs. 

[Joseph Chung Yin]

@Eric Bergeron -

Since JSM queue is based on certain criteria, you can use Automation for Jira (standard component in CLOUD) to establish rule to send out custom notification which based on the same criteria.

Here are the reference links on Automation for Jira -

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

https://support.atlassian.com/cloud-automation/docs/what-are-smart-values/  (Functionality to access issue content data as needed)

https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC  (Sample Template on rules)

https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Send-email  (rule action to send out custom email notification)

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.