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How to provide customer to only view access of all requests of JSM from customer portal?

meet.darji
meet.darji November 5, 2024

Hey team, another day another question!

I have a JSM stander licence in my ORG. I want to do such a kind of configuration that customers can able to search all requests from the portal itself or able to see via URL  from the portal side.

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Aaron Pavez _ServiceRocket_
Aaron Pavez _ServiceRocket_
Community Champion
November 5, 2024

Hi @meet.darji 

Seems the only option is if you add the customer to the same organization.

https://community.atlassian.com/t5/Jira-Service-Management/How-to-make-all-issues-viewable-to-customers/qaq-p/2128521

Regards

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