Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

How to receive email replies

Shashi Matha
Shashi Matha
Contributor
March 8, 2022

When customers reply to a request by email, we have option to get content above a certain line in the email. Is this configured within the product or is there some configuration that needs to be done to enable this option?

Answer
Watch
Like Be the first to like this
442 views

1 answer

0 votes
Jack Brickey
Jack Brickey
Community Champion
March 9, 2022

Hi @Shashi Matha , i'm not quite following your request here. Are you asking if you can edit the notification that sent to the customer where they "reply above line" ? What exactly is your goal?

View More Comments
Shashi Matha
Shashi Matha
Contributor
March 22, 2022

Yes how do we implement where we get only replies above a line. 

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.