How to report for Jira Service Desk cases that do not have Tempo hours

[Curt Timmer]

We currently use Jira Service Desk for our tech support department.  In some cases the support time is billable to the customer.   We use Tempo to track our billable and non-billable time so that we can link the hours to the customer's account.

We would like to have a report that will show all Jira Service Desk cases that do not have Tempo time recorded to them.  

Is this possible and if so, how?

[Susanne Götz _Tempo_]

Hi @Curt Timmer

As the Tempo Reports are logged time reports, it is not possible to create a report for issues that have not time logged on them

It is possible to view the issues that have no worklogs by creating a JIRA filter. 
To do this, you can use the jql 
project = YOUR_PROJECT AND timespent = 0

This should return all issues within your project that have not worklogs. 

Best regards,
Susanne Götz
Tempo team