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How to resolve new tickets being created when someone replys

Patrick Beacom
Patrick Beacom October 11, 2024

When someone replies to a ticket, RE: is added to the subject which creates a new ticket. How to resolve?

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Max - SwiftSprint dev
Max - SwiftSprint dev
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October 11, 2024

Hi @Patrick Beacom ,

 

there are many reasons for it - one of them is the person who replies to the message doesn't have ISSUE COMMENT permissions. 

Atlassian prepared a documentation how to debug this issue https://confluence.atlassian.com/jirakb/replies-to-jira-service-desk-tickets-result-in-duplicate-tickets-964967584.html 

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