How to see who is cloning tickets in JSM.

[Closier K (Katrina)]

I am about to hide the cloning option for change tickets as we're seeing incorrect information being transferred and not updated when the clone is done.

Is there a way to see who is cloning tickets? A JQL perhaps? 

Thanks

[Manoj Gangwar · Accepted solution]

Hi @Closier K (Katrina) Welcome to the community!

You can check it on the Issue. go to the Activity> History> then you can check if the issue was cloned then it should show the user name who updated the Link (This issue is cloned by Issue Key)

[Closier K (Katrina)]

Much appreciated @Manoj Gangwar  i'll do that for individual tickets. Do you know if there is a way to filter out all cloned tickets by date cloned? Thanks 

[Manoj Gangwar]

Natively, it is not feasible, but you can achieve it using third-party plugins.

[Closier K (Katrina)]

Thanks

[Petru Simion _Simitech Ltd__]

Checking issue by issue in History can proove inneficient.

You can use CIFJ - Issue History Dashboard for Jira, an app developed by our company.

https://marketplace.atlassian.com/apps/1235591/cifj-issue-history-dashboard?hosting=cloud&tab=overview

You can search, filter and export to CSV for isssue history in any project.