How to send mail to all customers through automation

[Ivanna]

I want to send email to all people who is in the project customers,when my company has any new information.

I tried to select "All customers involved", but it doesn't work for me.(p1)

At first I thought this option would automatically send emails to all customers, apparently that doesn't seem right.

I want to ask what are these options mean and how can I automatically send email to all cutomers?

• All customers involved
• Initiator
• Pending approvers

[Fazila Ashraf]

@Ivanna  , unfortunately this feature is not yet available. 

Please vote on https://jira.atlassian.com/browse/JRACLOUD-70298

Note: the customers involved is in context with in a ticket :( 

[Ivanna]

Hi @Fazila Ashraf ,

Thanks for your answer, I have voted.

Sorry I want to ask do you konw what are these options mean?

• All customers involved
• Initiator
• Pending approvers

[Fazila Ashraf]

They are the values in those specific tickets processed by the automation.