How to set the default value of a required field for issues created by the emailer

[Jason Yeung]

Hi,

We recently made some fields required when creating new service management issues. We have a process that checks for emails that will create service management issues. As the email only contains a subject and description, it doesn't have the data for the required fields and is failing with the following error:

Configured request type has too many visible required fields

We still want the fields to be required, I was wondering is it possible to set a default value for the required fields when issues are created by the emailer? I read from https://community.atlassian.com/t5/Jira-Service-Management/Managed-to-break-emails-to-Service-Desk/qaq-p/804074 that I could go to the request types section to make changes. But for my fields, it only allows me to make the field(s) hidden. (they're custom fields).

Jason

[Florian Bonniec]

Hi

If you are using the mail handler from JSM you have created a reauest type for emails.

You should be able to hide them, if required, JSM will ask you for a default value.