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How to set up a Queue based on Request Type

Marcela Rojas
Contributor
October 26, 2022

I have created different Request Types forms like, ad hoc email request, list upload, list request, etc. I am trying to create queues based on those request types. I don't see how to add that. Did I missed anything?

This is the queue now, but want to add the request type shown in the form below.

assignee in (EMPTY) AND issuetype = "List Request" AND resolution = Unresolved ORDER BY "Time to resolution" ASC

 

Here is how my form looks like showing the request type. That is what I want to use to create the queue. 

request type.PNG

1 answer

2 votes
John Funk
Community Champion
October 26, 2022

Hi Marcela,

Try adding this instead of issuetype:

"Customer Request Type" = "List Upload Request (MRT)"

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