How to share a Ticket public which project to set to access private?

[Udaya]

We usually raise a help desk ticket in Jira, in some cases issue is global and this ticket needs to be access many in a group to know the updates. 

How this can eb achieved without sharing this ticket to each individual?

[Kris Dewachter · Accepted solution]

Hi @Udaya ,

Welcome to the Atlassian Community.

Not sure how many people you need to share the ticket with, but you could try to setup an "Organization" and share the ticket with that organization.

Check this page for more information on organizations : https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/

Best regards,

Kris

[Udaya]

Thanks @Kris Dewachter, This helps!