How to trigger a webhook when a specific user comments?

[Adam Khaddaj]

Hello,

I’d like to find a way to trigger a webhook only when a specific user creates a comment on a ticket. Preferably without automation rules.

Thank you,

Adam

[Marc - Devoteam · Accepted solution]

Hi @Adam Khaddaj 

Welcome.

You only option is an automation rule, there is also the webhooks option in System settings.

But then you run into the other issue is that you need a 3rd app like;

• JQL search extensions
• JQL Tricks
• Scriptrunner

Jira has ootb no JQL function to find the user who commented and you need this as a trigger.

[Adam Khaddaj]

Hm okay, good to know, ty