How to update a multi-user field from multiple Assets in a branch using Jira Automation?

[Kurtis]

What My Automation Is Trying to Do

I'm working on a Jira Automation rule to automatically update a User Picker (multi-user) field based on the results of linked Assets objects.

Context:

• I have an Assets field on my issue called Location (customfield_10871). It's a multi-object field — meaning multiple Assets (Locations) can be selected.

• Each Location object contains a user attribute (Approver) that links to one or more Jira users — these are the people I want to add to a Jira user picker field (customfield_10896, for example, called “FSQA Managers”).

---

What the Automation Does

• The rule uses a “For each object” branch to iterate over each Location in the issue's Assets field.

• Inside the branch:

  • I run a lookupObjects action to get the matching record from Assets (e.g., objectType = "FSQA Managers" AND Name = "{{locations}}")

  • I create a variable (e.g., FSQAmanagers) and append the users returned from lookupObjects.Approver.accountId

  • I use an Edit issue action with JSON that splits the variable and tries to add each user to the multi-user field

---

Problem I'm Running Into

• The variable I build (FSQAmanagers) contains multiple users — confirmed via logging.

• However, only one user gets added to the field per rule execution.

• If I manually re-trigger the rule, it adds another user from the same list.

• My JSON uses split(",") with a loop to add each accountId, and I’m using the correct update structure — but still, only one user is added per run.

---

What I Suspect (but need help confirming)

• I believe the issue is caused by scoping or execution order within the branch:

  • Each iteration of the “for each object” branch seems to create its own variable version

  • The edit issue action inside the branch may be firing before the variable is fully built, or it’s only seeing part of the data

  • Because Jira doesn’t allow variables created in a branch to be used outside of it, I can't do the update after the loop finishes

---

What I Need Help With

1. Is there a way to reliably accumulate users from multiple Assets objects inside a branch, and then add them all at once to a multi-user field?

2. Is it possible to restructure this rule without using variables, perhaps by updating the field directly from lookupObjects inside each branch iteration?

3. Is the observed behavior — only one user added per execution — expected with variables inside branches?

[Kurtis]

Here are screenshots showing the automation, the JSON, and the log. 

I have been hammering at this for a while now, so I don't really know what revision of the JSON I'm on and how far off or close it is to the actual solution. 

[Marc - Devoteam]

HI @Kurtis 

Could you if you provide:

1. images that show your complete rule.

2. images showing the details of any relevant actions/conditions/branches.

3. images showing the Audit Log details for the rule execution.

These questions are not for not willing to help, but to have community members understand on how automation works.

[Kurtis]

Done - Thank you

[Marc - Devoteam]

Hi @Kurtis 

You could try the following, in the edit action:

{
   "update": {
         "customfield_10896": [ {{FSQAmanagers.flatten.asJsonObjectArray("id")}}
              ]
       }
}

I got this info from KB; https://support.atlassian.com/jira/kb/how-to-auto-populate-approvers-from-asset-objects-attributes-using-automation-in-assets/ 

[Kurtis]

Thank you, but this was unsuccessful. Please see the error in the log screenshot. 

[Marc - Devoteam]

HI @Kurtis 

Based on the action you want, replace the word update with set or add.

[Kurtis]

This removed the error, but it doesn't populate the field.