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How to view segmented request categories in Jira Service Management queue issues

Olivia Medina January 27, 2023

Hi guys, 

I'm working with multiple portals for my clients, so each customer has a dedicated portal for their requests. I want to see on the received request queue the segmented value I'm using on the portal. I already have the organization, but I will like to use the dropdown categories I have in the portal. Is there a way I can display that field on the requests I receive? image.png


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