I Have a problem with the Jira's obigatory Organization field

[Marco Antonio]

Hi,
My support team and I are having issues with the Organization Jira required field. Theoretically, whenever a client of ours opens a ticket in our service desk, this field should be filled in automatically from the organization that this client is inserted in, but often this does not happen.
How can we adjust so that this behavior is adjusted? What should I do?

[Pramodh M]

Hi @Marco Antonio 

So you mean to say based on the user who belongs to an organization, have the organization value populated automatically when the user creates the ticket?

If so, please try out the Automation provided here for your requirement

https://community.atlassian.com/t5/Jira-Service-Management/Automatically-adding-an-Organization-or-Request-Participants-to/qaq-p/1106458

Thanks,
Pramodh

[Rodney Nissen - ReleaseTEAM]

I have to agree, if I am understanding the question correctly, @Pramodh M's link would do what you require.