I created simple automation to set the priority but it keeps getting an error

[Marc Tseu]

I created a simple automation that will change the priority field upon ticket creation based on the value of a custom field.  However, I get this error when it gets to the point of the automation to set the priority:

The priority selected is invalid. (priority))

I'm not sure why it is invalid as the value is what Jira prompts me for.  Any advice on how to troubleshoot is greatly appreciated.

[Marc Tseu]

I figured it out.  I didn't realize that we had custom priority settings and I just needed to scroll down the list further to see them and set those for this project.  It works now.

FYI,

Marc

[Bill Sheboy]

Hi @Marc Tseu 

Weird errors / unexpected behaviors can happen with the Issue Created trigger because it can fire so quickly the issue may not have all of its data when the rule starts.  (i.e., a racetrack error)

The fix for that symptom is to always add the Re-fetch Issue action immediately after the Issue Created trigger.  This will slow the rule down a bit and reload the data before it proceeds.  Please try adding that and re-testing.

• trigger: issue created
• action: re-fetch issue
• ...the rest of your rule steps...

Kind regards,
Bill

[Marc Tseu]

Thanks for the suggestion but it still did not work.

[John Funk]

Hi Marc - Welcome to the Atlassian Community!

Can you share the rule? Especially any details where you are setting the Priority field.

[Marc Tseu]

Sorry if this is not what you mean as I am new to Jira.  I exported the rule as a json file and here is the text from that file.  If there is another way, please let me know:

{"cloud":true,"rules":[{"id":25359170,"clientKey":"0c02e0f8-2cd3-3c32-b02b-c5339646a27e","name":"Set Priority","state":"ENABLED","description":"Takes the user selection of priority and changes the Jira priority level (internal)","authorAccountId":"712020:0e294ff0-9ccd-446a-8f0d-e77bca632eb7","actor":{"type":"ACCOUNT_ID","value":"557058:f58131cb-b67d-43c7-b30d-6b58d40bd077"},"created":1739913338282,"updated":1739913338282,"trigger":{"id":"693445362","component":"TRIGGER","parentId":null,"conditionParentId":null,"schemaVersion":1,"type":"jira.issue.event.trigger:created","value":{"eventFilters":["ari:cloud:jira:faf6eb67-8f7a-44bd-bf4b-a55697e2751a:project/10002"],"eventKey":"jira:issue_created","issueEvent":"issue_created"},"children":[],"conditions":[],"connectionId":null},"components":[{"id":"693445363","component":"CONDITION","parentId":null,"conditionParentId":null,"schemaVersion":1,"type":"jira.condition.container.block","value":null,"children":[{"id":"693445364","component":"CONDITION_BLOCK","parentId":"693445363","conditionParentId":null,"schemaVersion":1,"type":"jira.condition.if.block","value":{"conditionMatchType":"ALL"},"children":[{"id":"693445366","component":"ACTION","parentId":"693445364","conditionParentId":null,"schemaVersion":12,"type":"jira.issue.edit","value":{"operations":[{"field":{"type":"ID","value":"priority"},"fieldType":"priority","type":"SET","value":{"type":"ID","value":"1"}}],"advancedFields":null,"sendNotifications":true},"children":[],"conditions":[],"connectionId":null}],"conditions":[{"id":"693445365","component":"CONDITION","parentId":null,"conditionParentId":"693445364","schemaVersion":3,"type":"jira.issue.condition","value":{"selectedField":{"type":"NAME","value":"Tech Support Priority"},"selectedFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","comparison":"EQUALS","compareValue":{"type":"NAME","modifier":null,"value":"Large Scale Business Disruption","multiValue":false,"source":null}},"children":[],"conditions":[],"connectionId":null}],"connectionId":null},{"id":"693445367","component":"CONDITION_BLOCK","parentId":"693445363","conditionParentId":null,"schemaVersion":1,"type":"jira.condition.if.block","value":{"conditionMatchType":"ALL"},"children":[{"id":"693445369","component":"ACTION","parentId":"693445367","conditionParentId":null,"schemaVersion":12,"type":"jira.issue.edit","value":{"operations":[{"field":{"type":"ID","value":"priority"},"fieldType":"priority","type":"SET","value":{"type":"ID","value":"2"}}],"advancedFields":null,"sendNotifications":true},"children":[],"conditions":[],"connectionId":null}],"conditions":[{"id":"693445368","component":"CONDITION","parentId":null,"conditionParentId":"693445367","schemaVersion":3,"type":"jira.issue.condition","value":{"selectedField":{"type":"NAME","value":"Tech Support Priority"},"selectedFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","comparison":"EQUALS","compareValue":{"type":"NAME","modifier":null,"value":"Business interruption but workarounds","multiValue":false,"source":null}},"children":[],"conditions":[],"connectionId":null}],"connectionId":null},{"id":"693445370","component":"CONDITION_BLOCK","parentId":"693445363","conditionParentId":null,"schemaVersion":1,"type":"jira.condition.if.block","value":{"conditionMatchType":"ALL"},"children":[{"id":"693445372","component":"ACTION","parentId":"693445370","conditionParentId":null,"schemaVersion":12,"type":"jira.issue.edit","value":{"operations":[{"field":{"type":"ID","value":"priority"},"fieldType":"priority","type":"SET","value":{"type":"ID","value":"3"}}],"advancedFields":null,"sendNotifications":true},"children":[],"conditions":[],"connectionId":null}],"conditions":[{"id":"693445371","component":"CONDITION","parentId":null,"conditionParentId":"693445370","schemaVersion":3,"type":"jira.issue.condition","value":{"selectedField":{"type":"NAME","value":"Tech Support Priority"},"selectedFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","comparison":"EQUALS","compareValue":{"type":"NAME","modifier":null,"value":"Moderate impact, non-urgent","multiValue":false,"source":null}},"children":[],"conditions":[],"connectionId":null}],"connectionId":null},{"id":"693445373","component":"CONDITION_BLOCK","parentId":"693445363","conditionParentId":null,"schemaVersion":1,"type":"jira.condition.if.block","value":{"conditionMatchType":"ALL"},"children":[{"id":"693445375","component":"ACTION","parentId":"693445373","conditionParentId":null,"schemaVersion":12,"type":"jira.issue.edit","value":{"operations":[{"field":{"type":"ID","value":"priority"},"fieldType":"priority","type":"SET","value":{"type":"ID","value":"4"}}],"advancedFields":null,"sendNotifications":true},"children":[],"conditions":[],"connectionId":null}],"conditions":[{"id":"693445374","component":"CONDITION","parentId":null,"conditionParentId":"693445373","schemaVersion":3,"type":"jira.issue.condition","value":{"selectedField":{"type":"NAME","value":"Tech Support Priority"},"selectedFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","comparison":"EQUALS","compareValue":{"type":"NAME","modifier":null,"value":"Minimal impact low-urgency issue","multiValue":false,"source":null}},"children":[],"conditions":[],"connectionId":null}],"connectionId":null}],"conditions":[],"connectionId":null}],"canOtherRuleTrigger":false,"notifyOnError":"FIRSTERROR","projects":[],"labels":[],"tags":[],"ruleScope":{"resources":["ari:cloud:jira:faf6eb67-8f7a-44bd-bf4b-a55697e2751a:project/10002"]},"ruleHome":{"ruleLifecycleHome":{"locationARI":"ari:cloud:jira:faf6eb67-8f7a-44bd-bf4b-a55697e2751a:project/10002"},"ruleBillingHome":{"locationARI":"ari:cloud:jira-servicedesk::site/faf6eb67-8f7a-44bd-bf4b-a55697e2751a"}},"writeAccessType":"UNRESTRICTED","collaborators":[],"billingType":"NORMAL","idUuid":"01951aea-9daa-7bbf-b424-9f70f35d5f63"}]}

[John Funk]

No, just do a screenshot of the rule.  :-)

[Marc Tseu]

[Marc Tseu]

Here is a screen shot of the beginning of the rule as well as the error.  It really doesn't matter which option I choose, I get the error.  

[Marc Tseu]

One more screen shot to show the THEN statement 

[John Funk]

Need to see the Else If block and details of the action to Edit the Priority field. 

[Marc Tseu]

1. Is the screenshot above that shows the config for the elseif block work?

[Marc Tseu]

Maybe this screenshot will help as it is more focused on the edit screen.  I appreciate everyone's adivce!

[John Funk]

You should have two blocks - one is the IF - which you included in the first screenshot. 

The second is the ElseIf, which you have not included a screenshot for. 

Another thing to try is to go to TECHS-108136 and see if you can change the value of the Priority field directly to Low. 

[John Funk]

Yes, this is where I was going by trying to get that second screenshot - more than likely that would have exposed that. 

Glad you got it figured out.