I get a something when wrong when trying to create a template

[Ron Snoek]

I go to the Incidents page and select the templates tab and get the message

Something went wrong...

[Julia Watson-Clarke]

Hey Ron,

Do you have a screen shot of the issue to assist with diagnosing the issue?

Cheers,

Julia.

[Marc - Devoteam]

HI @Ron Snoek 

Welcome to the community.

Can you provide some more details, like screenshots?

Ootb JSM has no templates option in the system, is this a 3rd party integration, if so which one.

If it is a 3rd party integration, permissions could be in place or the subscription could have been ended.

[Septa Cahyadiputra]

Hi Ron,

welcome to the community. Judging from your description, it seems that we will need to look into the background by reviewing the logs to better understand it.

you might want to create a support ticket through support.atlassian.com. Is the issue persistent? On all template or just specific template?

regards,
Septa Cahyadiputra