I have a ticket not showing up on the board even though it shows in the search

[Riddhi Kshirsagar]

The tickets are not showing up in the filter search however, when I look at the scrum board it's not there. 

The ticket type is task and it has it's own workflow.  They are not showing up in the backlog as well. 

Status is correctly mapped to the column. 

[Dave Liao]

@Riddhi Kshirsagar - hi Riddle!

If the ticket you're looking for is not showing up in the board's filter search results, you won't see it on the scrum board.

If the ticket is showing up in the board filter search, consider:

• is there a Quick Filter that may be hiding the ticket?
• is the ticket part of an active sprint? If no, that may be why we don't see the ticket.
• is there an active sprint? Are there multiple active sprints? Try switching between sprints to see if the ticket is there.

Hope this helps.

[Riddhi Kshirsagar]

Hi Dave, 

The tickets are not a part of active sprint thats why they are not visible on board. But i am trying to search those tickets in backlog, they are not present in backlog as well. 

[Dave Liao]

@Riddhi Kshirsagar - can you share what the ticket key (ID) is, and what the board filter is?

Feel free to anonymize things like the project key.

[Riddhi Kshirsagar]

Below is the filter:

project = "XXX " AND status in (Open, "In Progress", "Design Review", "Pending QA Demo", "Ready for Testing", "QA Approved", "QA Doc Pending", "Ready for UAT", "In QA", "Feature Complete", "On Production", "UAT Approved" ,"Done") ORDER BY Rank ASC

XXX-735, XXX-738 Ticket status is Design Review

[Dave Liao]

@Riddhi Kshirsagar - thank you! Interesting. A few questions:

• When checking the filter results, are XXX-735 and XXX-738 in there?
• Are the tickets Sub-Task Issue Types?
• Are the tickets Resolved? Do they have a value in the "Resolution" field?

[Riddhi Kshirsagar]

- Yes, these  tickets are present. 

- These are sub tasks

- No, the ticket status is Design Review 

[Riddhi Kshirsagar]

Some of the tickets which are in Design review status are missing in Backlog

[Dave Liao]

Ah!

Sub-tasks won't appear in the Backlog view. However, their parent issues will, assuming their parents match one of the Statuses that are specified in the board's filter query.