I have an admin and developer role, but i cannot change sprint in a ticket. How can I fix that?

[Meirav Gan]

For some reason i don't have permission to set or to change the sprint in a ticket. 
I have Admin role (and additional roles) but it does not help. 
Any ideas? 

[Meirav Gan · Accepted solution]

Thank you all. 

Unfortunately, the problem still exists. 

[Joseph Chung Yin · Accepted solution]

@Meirav Gan -

Welcome to the community.  As sprints associated to issues are done at the issue level, so you must have the Edit issue permission right against the issues associated to the project they are hosting from to change the issue's fields metadata.

However, if you are looking at manage sprints (i.e. Start/Create/Complete a sprint) then you will need manage sprint permission right for the project in question.  Keep in mind that if your SCRUM board is pulling issues from multiple projects, then you must have the manage sprints permission from all of the projects the board is calling out.

Hope this helps.

Best, Joseph Chung Yin

[Meirav Gan]

Thanks a lot.

Unfortunately, it does not solve the problem. 

[Marc - Devoteam · Accepted solution]

HI @Meirav Gan 

Check the permission scheme on the project and see which roles have the manage sprint permissions

[Mary Heather Cox · Accepted solution]

You'd probably need to look into Project Settings | People and check that the Admin and Developer roles have the roles checked.  Admin usually has Admin, Developer, User and/or Scrum Master (if they want Admins by default to be able to start/stop sprints).

You'd also want to ensure that you have the same group/role assigned to you is granted Project Settings | People.

In my instance, user can be manually added to Project Roles in Project Settings | People, however, if they don't also have the group assignment (which we govern via myaccess which connects with our AD / IDP then they will not have the access they are expecting.  Manual entry to roles does not override group permissions.

If that still doesn't work, check out your actual permissions for Edit Issues and make sure Admin and/or Developers are there.

Another theory, the sprint might belong to a board with the location of a project that you do not have access to.

Hope some of that helps!

Thanks,

MHC

[Meirav Gan]

Thank you

Unfortunately, the problem still exists.