I have an issue that is in status closed but the timing of the SLA is steel running.

[Carlos Ramirez]

I search if this issue has a pending task, but it doesnt have.

The ticket is in status closed, but doesnt have time of clossing.

This issue is a request of services.

Thank you.

[Carlos Ramirez]

Thank you Nic.

Im going to review my process and the users for this cases.

[Nic Brough -Adaptavist-]

For Jira to consider an issue resolved, it needs a resolution to be set.  It will record when this is done in the "resolution date" field.

It sounds like your workflow is not enabling the selection of a resolution for the user (or using a post-function to set it)

[Deepanshu Natani]

Hi @Carlos Ramirez 

While closing the issue, did you made sure that "resolution" was entered?

[Carlos Ramirez]

Hi,

Yes. The issue has date of creation but dont have date of resolution. The status is closed.

I try also changing the type of issue form request of service to task.  Close it and doesnt have date of resolution.

Thank you.

[Deepanshu Natani]

So in your case, since the resolution is not set, you are facing this issue.

Since Nic has already suggested, you need to check your workflow.

[Carlos Ramirez]

Thank you deepanshu.