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I'm not receiving Assist bot notifications in SL for some widget forms

Patricia Izquierdo
Patricia Izquierdo
Contributor
November 1, 2023

Hi, 


I have the widget installed on our website for customers to fill out forms (sales, support etc). The forms auto-create JSM tickets. I'm receiving notifications in Assist (on SL) for all forms but I'm not seeing any notification in the agent/ triage channel when someone submits a Sales form via the widget. Any idea what I need to do to solve this? 

Thank you! 

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