I need a way to stop emails from going out on 4 tickets

[Lisa Perkins]

there is some kind of loop going one with the help desk of a client, we've gotten 150 new tickets on the same 4 issues and i can't get it to stop.  How do i stop the emails when i cancel the ticket from going back to the user which has an auto response and sends in a new ticket, over and over.

[Angélica Luz]

Hello Lisa,

Thank you for reaching out to Atlassian Community!

I saw that you created a ticket with our support related to the same question and it was resolved by changing the Issue type which removes the Request type that is what triggers the notifications for customers.

I'm sharing this information here in case other community members face the same issue.

If you have any other additional information, feel free to share it with us.

Regards,
Angélica