I need help.

[Shirish]

All, I deleted specific users from the JIRA project.  still Kathy Medllin received email from JIRA.

Could someone suggest how to fix it. May I know setting to check in JIRA to fix it.

regards,

Shirish

From: no-reply-mosaic@siemens-energy.com <no-reply-mosaic@siemens-energy.com>
Sent: Wednesday, July 26, 2023 10:37 AM
To: Medlin, Kathy <kathy.medlin@siemens-energy.com>; Gallagher, Angela <angela.gallagher@siemens-energy.com>

[Shirish]

Can we have zoom call please to check quicker. Thanks.

[Nic Brough -Adaptavist-]

My assumption is that when you say you "deleted a user from the project", you mean you removed them from roles in the project, or maybe removed them from a group that has access to it.

This will not change the fact that they are the reporter of, assigned to, named in a custom user field, or mentioned in, an issue. 

They will continue to get notifications that those fields are named in in the notification scheme.

[Shirish]

Can you explain how can I disable notification for user post deletion so that they should not get the notification please.   

[Nic Brough -Adaptavist-]

You need to check the notification scheme to see where they might match and why they're being notified, and then remove them from whatever is causing it.

[Mohamed Benziane]

Hi,

This email came from the project where the user was deleted ? Can you look at your project notification settings

[Shirish]

Can you provide detail steps for checking .Thanks in advance.