I recently installed the Loom App but don't see it as a reply option

[melissa_horan]

Hi there.  I am a JIRA admin for our organization and recently installed the Loom App for one of our JSM tenants.  The users reported loosing it after migration to On-Prem to Cloud.  The migration was done by a former JIRA Admin.  The Loom highlights suggest that there should be "Record a Loom" option in the Reply to Customer comment of an issue, but I don't see that. I only see the purple Loom logo at the top of the issue.  It appears I can attach a Loom vide to a reply, but how to do you add one on the fly as suggest by their app highlights.

TIA,

Melissa 

[Édpo César]

Hello, @melissa_horan

Have you tried install the loom chrome extension? I have it installed and works great.