I want to create a Seperate ITSM Projects for DEV, TEST, PROD Instance so that if i change anything

[Sreenadh]

Hi,

1. I want to create a Separate ITSM Projects for DEV, TEST, PROD Instance so that if i change anything in Dev it will not effect in the TEST and PROD instance.

For example if I have 2 Instances which are DEV and PROD.

If i will modify anything in the Dev then it won't effect the Prod Instance.

2. Is there any possibility to move one project configuration from one instance to another Instance like DEV to PROD?

Thanks,

[Rilwan Ahmed]

Hi @Sreenadh ,

You can get cloud dev instances as mentioned in https://blog.developer.atlassian.com/cloud-ecosystem-dev-env/

When you sign up for a developer instance, you will get:

• JIRA Core: 5 users free
• JIRA Software: 5 users free
• Confluence: 5 users free
• JIRA Service Desk: 1 agent free
• All products: Up to 250 GB of file storage

[Sreenadh]

Hi @Rilwan Ahmed 

Thanks for your response. currently i am using licensed version of Jira only.

but my question is i want to handle 2 projects which is Service Desk Dev and Service Desk Prod.

Service Desk Dev is for limited number of users and Service Desk Prod is for all the users which is having Portal access.

Can i built the same.

Thanks,

[Rilwan Ahmed]

Hi @Sreenadh 

You can just create many ITSM projects in one Jira instance. If you use shared configuration while creating new project, then any modification to first project schemes will impact the other project. 

If you are using totally different workflows, screens, permissions etc., then create the required schemes first and then map it to the required projects. 

[Sreenadh]

Hi @Rilwan Ahmed 

You can just create many ITSM projects in one Jira instance. If you use shared configuration while creating new project, then any modification to first project schemes will impact the other project.---Please let me know how to do the same

How to use Shared Configurations ?

Kindly explain in detail

Thanks,

[Sreenadh]

Hi @Rilwan Ahmed 

Please find the attached screenshot

whenever i will create it is showing as some error message please find the same below.

[Rilwan Ahmed]

Hi @Sreenadh ,

Logout from your instance, login back and follow below steps.

Go to Main menu --> Projects --> Create Project

In left sidebar, select Service management under Project Templates

Select the required template (IT/General/Legal/HR etc)

Click Use Template, give the details and click Create.

If you are still getting the error, please contact the Atlassian Support here: https://support.atlassian.com/contact/ .

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(You can contact Atlassian Support only if your site is not free version. You have added tag free in the product plan and you have also mentioned you are using licensed version in above comment. So I am confused here) 

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