I want to create a different notifications fro different Issue Types

[Sreenadh]

Hi,

I want to create a different notifications for different Issue Types.

In my Service Desk project consists of 2 Issue Types which are Incident management and Access Management.

If i select Incident management there submit the request then different workflows needs to trigger in different conditions as per the workflow which is designed for Incident

If I select Access management there submit the request then different workflows needs to trigger in different conditions as per the workflow which is designed for Access Management.

Can some one will help me out can we differentiate the Notifications so that it should not mix up.

Thanks,

[Alex Koxaras -Relational-]

@Sreenadh 

Notifications are associated with events and not with issue types directly. What you can do is:

• Have separate workflows for each issue type (I think you already have that)
• Create different events for each issue type (https://support.atlassian.com/jira-cloud-administration/docs/add-a-custom-event/)
• Place these events on each transition of each issue type (same as above link)
• Edit the project's notification scheme and adjusts these new events accordingly (same as above)

[Sreenadh]

@Alex Koxaras -Relational- 

Have separate workflows for each issue type (I think you already have that)---I did it

• Create different events for each issue type (https://support.atlassian.com/jira-cloud-administration/docs/add-a-custom-event/) ---Not understood
• Place these events on each transition of each issue type (same as above link) ---Not understood
• Edit the project's notification scheme and adjusts these new events accordingly (same as above)--Not understood

I have created but Events i am not able to understood.

Thanks,

[Alex Koxaras -Relational-]

@Sreenadh read the manual (link) I've posted on my previous reply. That's why I posted it.

[Sreenadh]

Sure.