I want to put my 2 cents in to the change Atlassian did with defaulting to internal note

[Don Roberts]

I do not like that Atlassian changed the default reply location for JSM.  I would like to find the wish list so i can put in my wish to allow site administrators to make the default "Reply to Customer' instead of Internal note

[Mikael Sandberg]

Atlassian released a fix for this about a month ago, you can now set the Default comment behavior. Just go to Settings > Product > JSM Configuration and you will see it as one of the first options.

[Don Roberts]

Thank you so much.  That was perfect.   Makes life so much easier when handling JSM tickets.