I want to set automation for Internal comment & customer comment

[Manohar AS]

Hi Team, 

I want to know, how to set the below two automations:

1. When the Add Internal Note Comments are updated, then update the field that is Internal Comment Last Update Date (Custom date field) with the current date
2. When the Reply to Customer Comments are updated using, then update the field that is Customer Comment Last Update Date (Custom date field) with the current date

Could you please help on this??

I tried many ways, but it is not working, per ex:

1. Trigger: Issue commented

2. Condition: comment.property['internal']

3. Action: Edit issue field, under that i choose Internal Comment Last Update Date.

But it is not working

Thanks

[Akhand Pratap Singh]

Hello @Manohar AS ,

Try below Automation:

Trigger: When: Issue Commented

Condition: Use If and Else Condition

          a. If: Choose Smart value Condition
                {{comment.internal}} equals true

       ACTION: Edit Internal Comment date and select date as {{now}}

       b. Else-IF: {{comment.internal}} equals false

      ACTION: Edit External Comment date and select date as {{now}}

I hope this will solve your problem

[Manohar AS]

@Akhand Pratap Singh , perfect!! Thanks for quick response

[Duc Thang TRAN]

Hello @Manohar AS 

You can using this smart  condition {{comment.last.internal}} if true, is mean  last comment is internal 
or false is comment for customer 

Hope this can help

[Manohar AS]

@Duc Thang TRAN , yeah it's working perfectly, thanks for your help!!