I would like to customize the mail send when the ticket is assigned

[Paul Gautier]

Hi, 

I would like to customize the mail send to the person responsible for the ticket. I would like to add the content of the ticket on not only the following screen : 

Is it possible ?

[Vikrant Yadav · Accepted solution]

Hi @Paul Gautier For this, you need to set up an automation rule. Default notification template you can't change for Agents or Assignee. Only for customer, you can change notification.

Use Trigger >> Issue Created 

Action >> Send Email

[John Funk]

Hi Paul,

Exactly which pieces of information are you wanting to include in the email?