ITSM Raise a request on behalf of someone while being signed in

[Ben Larson]

Is there a way for a user to raise a request on behalf of someone whey they are logged into the portal? When they are not logged in a required field shows that requests them to enter an email address. Once they are logged in this field no longer displays. Is there a way to get a similar field to populate after a user is already logged into the help desk?

[Robert Wen_Cprime_]

People that are Agents (occupy JSM licenses) are able to raise requests on behalf of other users.  Customers can raise issues only on behalf of themselves.