Impacts of Changing Servicedesk URL and how to eliminate trailing number

[James K_]

Hello,

Currently our jira servicedesk is listed as https://Var.atlassian.net/servicedesk/customer/portal/, however when we direct customers to it, it shows up as https://Var.atlassian.net/servicedesk/customer/portal/4.  I have two questions, is there a way to eliminate the trailing "4", also, if I change the Var part of the URL, will there be impacts?  Such as webhooks for opsgenie? 

Thanks,
James

[Nic Brough -Adaptavist- · Accepted solution]

No, you can't get rid of the number in the url, JSM needs it to provide a unique url for each portal.

See https://community.atlassian.com/t5/Jira-articles/Changing-your-Cloud-site-name-url/ba-p/1905210 for discussion of changing the "var" part of your site name.