Importing customers and organizations

[Edwin]

Hi all,

We recently started using Jira service desk and I want to import all my organisations and users (customers). We have a list of fields per customer, like a link to their website and preferred language for support purposes. 

How can I import this? Adding customers with just an email isn't sufficient for us. I can import it in any format (JSON, CSV, etc.) but don't see an option to do this?

Thanks.

[Mark Segall]

Hi @Edwin - Unfortunately there is no native function for importing organizations and customers.  However, you could do so through the API:

• Organizations:  https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-organization-post
• Customers: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-customer/#api-rest-servicedeskapi-customer-post

[Edwin]

Thanks but that's pretty annoying if you're not a developer, isn't it? 

I'll have a look at the marketplace instead, pretty sure someone figured out a solution!

[Champers Fu]

Let us know if there's a solution in the marketplace

[Marcus Lopez]

Did anyone ever find a solution in the marketplace (or otherwise)? 

[Edwin]

No, I ended up creating 300+ customers manually.