In Jira Service Management (JSM), when I'm creating a ticket, it shows "No Request Type". I want to

[Ashok Shembde]

In Jira Service Management (JSM), when I'm creating a ticket, it shows "No Request Type." I want to remove this option. I have attached a screenshot here. Can anyone guide me on how to resolve this issue?

[Dave Mathijs · Accepted solution]

Hi @Ashok Shembde 

ProTip: Don't create a JSM request via the Create button, but use the portal instead (like customers do).

This option is only visible when using the Create button (being an JSM agent), and you can't remove it.

[Vijay Dadi · Accepted solution]

Hello,

We do not have option to remove that option. Encourage your users to create issues via portal not via create button.

Vijay