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In the knowledge base report 'Article usage' I do not get the details

Ingunn Amsen
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May 26, 2021

In the knowledge base report 'Article usage' we do not get the detailed list of articles viewed or liked (thumbs-up).

We have JSM version 4.13.2 in production and a test site with version 4.17.0, and we have Confluence 7.4.4 in both. We experience the same problem in both sites.

 

Article usage.png

1 answer

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Brant Schroeder
Community Champion
September 27, 2021

@Ingunn Amsen 

Article Effectiveness is the report that contains this information.  If someone clicks the thumbs up it is recorded in the problem solved by articles.

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