Instance report

[David Martínez López]

Hello everyone, could someone tell me where to access this section of JIRA Servidesk, to edit it? Thank you very much!

The report arrives by email

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[Alex Koxaras _Relational_]

Hi @David Martínez López 

It would be great if we could have the complete email, in order to understand what kind of notification that is, because there are two:

• Customers' notifications
  • Go to project > project settings
  • Customers' notifications
  • Find the appropriate notification and click edit
  • You may want to click to edit the template as well
• Internal Notifications
  • In cloud you can't edit them
• There can be also the chance of the email that you receive if from a post function. In that case
  • Go to cog wheel > issues
  • Workflows
  • Find the workflow of your issue and edit it
  • Locate the transition before which you possibly receive this email and click it
  • Edit the transition and go to post functions
  • See if there is any post function which sends out an email
  • Edit it, if any and after finishing, publish your workflow
• Finally there might be a Jira Automation
  • Go to project > project settings
  • Automation > Locate any rule which may send an email
  • Edit rule and edit the email body
  • Save rule

Let me know if that worked out for you!

[David Martínez López]

Thanks @Alex Koxaras _Relational_ ! The message arrives directly from no-reply (like all system notifications) I think this notification is generated from one of the monitoring options of the system, in which possible errors are reported .. but I can not see which is ...

[Alex Koxaras _Relational_]

@David Martínez López are you on cloud or on premise?

[David Martínez López]

on premise