Integration with AWS Cloudwatch

[Ihab Basri]

While reading about integrations with AWS Cloudwatch, I saw the following note:

"Bidirectional integrations aren’t supported in Free and Standard plans. All the other integrations are supported at a team level in Free and Standard; however, for their outgoing part to work, you need to upgrade to a higher plan. To add any integration at a site level through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be either on Premium or Enterprise.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team."

• what does it mean by "bidirectional integrations?
• If our use case involves passing alerts and alert closures generated by Cloudwatch to Jira Service Management, to be dispatched and for incidents to be created/closed, would "standard" plan suffice?

• Could you elaborate on cases when premium or enterprise is needed?

[Jehan Bhathena · Accepted solution]

Hi @Ihab Basri ,

While the Premium and Enterprise integration would be better explained by the Sales Team, I'll try to address the question: "If our use case involves passing alerts and alert closures generated by Cloudwatch to Jira Service Management, to be dispatched and for incidents to be created/closed, would "standard" plan suffice?"

- Yes, If you only plan to get incoming alerts and create it's JSM alerts then the Standard plan should suffice (as per the documentation).

What I will suggest is creating a Integration wit AWS Cloudwatch while being on the standard plan, and continuing with your use case. If any feature needs a plan upgrade JSM usually shows a notification to upgrade to use the feature, this would be the quickest way to identify if you need to upgrade or not.

Ref: https://www.youtube.com/watch?v=GusrB1chCnQ

[Ihab Basri]

Thank you @Jehan Bhathena for the prompt response. 

I just have a follow up question. Can I create this integration between AWS Cloudwatch and JSM? I am not able to find the integration option in JSM. It is only available in Opsgenie (as referred in the link you shared). If that is the case, do I need to buy Opsgenie as well?

[Jehan Bhathena]

Hi @Ihab Basri ,

I haven't used OpsGenie much, but recently there has been a change that integrates both OpsGenie and JSM https://support.atlassian.com/jira-service-management-cloud/docs/start-shifting-from-opsgenie-to-jira-service-management/, given this change I assume another subscription should not be needed if you're able to the integration with your current plan.