Is it possible to add the task history in the notifications?

[rafalucia]

We are starting to use Service Desk and already with the first tasks the client has made a complaint: he wants to see the history of the task from the moment of creation, otherwise, when he is informed that the task is finished, he cannot differentiate precisely which task it is.
For example, if you request to cancel an order, you indicate the detail of the task in the request, a detail that is then not included in the communication you receive when the task is resolved. Therefore, you can't know which order was cancelled, which end customer, etc.
This is why you ask us to include the text with which the task was opened and all the messages that were sent between the opening and the resolution.
Is it possible to configure Jira to include that information?

Thank you
Rafa L.

[Fahad Siddiqui · Accepted solution]

Hi,

you can add the customer in Request participants or add him in SHARED WITH option with providing him correct permissions.

[rafalucia]

Thank you for your response.
Actually, the customer is already included as a participant, but when they receive the message with the resolution of the issue, they do not see the whole history unless they go to the link of the issue.

That history that can be seen in the link is the one that I ask if it can be included in the email with the resolution notification.

Thank you
Rafa

[Fahad Siddiqui]

@rafalucia in that sense i would prefer you to visit the below link 

https://deviniti.com/ebook/improve-customer-journey-jira-service-desk.pdf