Is it possible to allow new customers choose their organization (department)?

[Ignas Selvestravičius]

JSM organizations are used as departments and it would be nice to let new users choose their departments rather than manually add them whenever a new user wants to join the portal. There are about 50 departments in which employees come and go. 

JSM standard.

Any suggestions?

[Dave Mathijs · Accepted solution]

Hi @Ignas Selvestravičius 

This isn't possible. Customers are added to an organization either by an agent or an admin.

This wouldn't be very safe security wise either.

Which makes me wonder: Why use departments as organizations?

[Ignas Selvestravičius]

Okay, maybe I wasn't clear about departments = organizations. These are different organizations technically, but they work sort of like one big organization (as a group I think). When raising tickets it is important to identify from which organization the request comes so the central (or head) organization could know to which one it should send the bill.

[Dave Mathijs]

In that case, it may be better to make use of the system field Component (which contains the list of departments/organizations) or a custom field Department for identification, dispatching or invoicing.

This field can be part of the request form that customers can fill out.

[Ignas Selvestravičius]

Okey, we already have that custom field. This makes sense. Thank you for the suggestion!