Is it possible to change the "Resolution" automatically in already closed incidents?

[Javier Ramírez]

Hello Atlassian,

We need to change the "Resolution" field of all the incidents that we have closed. We can do it manually for each one, but we would like to do it automatically for all of them. It's possible?

*(Screenshot) Change "Sin resolver" option to "Listo" or "Won't Do" option to "Listo".

Thanks a lot,
Kind regards.

[Dirk Ronsmans]

Hey @Javier Ramírez 

Absolutely. If you can do it manually you can also do it in bulk.

https://support.atlassian.com/jira-service-management-cloud/docs/edit-multiple-issues-at-the-same-time/

[Heather Ronnebeck]

If it's something you want to do going forward you can always create a resolution screen that shows up when transitioning to the state you want to select the resolution on.

[Javier Ramírez]

Hi community,
I still can't find the "Resolution" field. When searching for the issues, I select the operation but when editing, the resolution field does not appear. I am attaching an image so you can see what screen I am on.



Thanks in advance.
Best regards!

[Joseph Chung Yin]

@Javier Ramírez 

To update existing issues resolutions, unfortunately you cannot conduct a advanced JQL search and then utilize the bulk change operation because "Resolution" is not a field that you can map to .

However, you can conduct the bulk update via CSV file via System > External System Import to update the resolution value for your existing closed issues - Take a look at this following link - https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/

The bulk change operation mentioned by Dirk is an excellent solution for other updates, but it is not for updating the Resolution field of an issue.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Dirk Ronsmans]

Hey @Joseph Chung Yin ,

Well actually you can!

If he can do it manually he can also do it in bulk.

A workaround to still use the Bulk would also be to add a Transition from "Closed" to "Closed" and add a screen on that transition with the Resolution field on it.

That way, you can bulk "transition" the issues and since the field is on the transition screen it can be mapped!

[Joseph Chung Yin]

@Dirk Ronsmans -

Yes - Bulk change works if you utilize the transition issue operation in the process.  However just like you mentioned one will need to modify the WF to achieve it.

Therefore, I recommended the CSV update route.  I still believe your information provided is great and something that users need to know.

Best, Joseph