Is it possible to link a question/answer from a Form to the field used for Satisfaction?

[Daniel.Adersteg]

Is it possible to link a question/answer from a Form to the field used for Satisfaction?

I want to trigger a Jira form and I want the answer from the from to update/edit the Satisfaction score (i.e. 1-5 star / CSAT).

Is this possible? 

[Rudy Holtkamp]

Hi @Daniel.Adersteg ,

No you can't link it directly.

However you can create a satisfaction form and make a 'Star' form field, rating 1 to 5. After the user submits the form, you can trigger an automation which calls the REST API end point (https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-requestidorkey-feedback-post) where you can add the Atlassian default CSAT scores.

I hope this helps.

Rudy