Is it possible to link a question/answer from a Form to the field used for Satisfaction?
I want to trigger a Jira form and I want the answer from the from to update/edit the Satisfaction score (i.e. 1-5 star / CSAT).
Is this possible?
Hi @Daniel_Adersteg ,
No you can't link it directly.
However you can create a satisfaction form and make a 'Star' form field, rating 1 to 5. After the user submits the form, you can trigger an automation which calls the REST API end point (https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-requestidorkey-feedback-post) where you can add the Atlassian default CSAT scores.
I hope this helps.
Rudy
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