Is my transition correct?

[Jimmy Trivedi]

For my new project, I'm planning to make workflow like this. Are there any changes required?

Jira Status	Can Transit to
TODO	Work In Progress
Work In Progress	In review, Pending, Done, Closed
In Review	Work In Progress, Pending, Done, Closed
Pending	Work In Progress, On Hold
On Hold	Work In Progress
Done	Reopened
Closed	Reopened
Reopened	In review, Pending, Done, Closed

Example 1:

So, if any issue have "TODO" status then user can able to change the status to "Work In Progress"

Example 2: if any issue have "Done" status then user can able to change the status to "Reopened"

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So I made all the statuses and planning for the transition now. Is this correct in general?

[Fabian Lim · Accepted solution]

Hi @Jimmy Trivedi

Based on your table, I would add a transition from done to closed.

Ideally you want every ticket to go to closed status and set a resolution. 

The resolution from done to closed would be "done".

The resolution from reopened to closed would be "won't do" for example.

A lot of the auto the box reports use resolved tickets, so that is why I recommend it, but you don't have to.

[Jimmy Trivedi]

Thanks Fabian

[Jacob Vu]

Hi @Jimmy Trivedi

Another suggestion would be the ability to put it back into 'To Do' so that tasks/work can go back into the backlog aside from having it be 'pending'.

Jacob

[Jimmy Trivedi]

Thanks Jacon