Is that possible to assign a ticket to on-call person (or a particalar person) automatically in JSM
Hi Macha, welcome to the community!
Please check out the following community thread, which answers your question:
https://community.atlassian.com/t5/Jira-Service-Management/assign-new-serviceDesk-issues-to-on-call-resource/qaq-p/1704982
I hope it helps!
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