Is there a voice message feature on Atlassian support, or is there integration with inContact?

[Mahima Tyagi]

I am writing to seek clarification on two specific aspects related to our use of the platform:

1. Voice Messaging Feature: I would like to know if there is currently a feature within Atlassian’s Support Portal, that allows users to leave voice messages. If this feature is available, could you please provide information on how it can be utilized and any associated documentation?

2. Integration with <incontactvm@incontact.com> : Additionally, I would like to inquire whether Atlassian’s Support Portal have any kind of integration with the "incontact" here is their email address "<incontactvm@incontact.com>". If such an integration exists, please provide details about the nature of this integration and any relevant documentation.

I look forward to your response.

[Eugenio Onofre]

Hi @Mahima Tyagi

1. Voice Messaging Feature: Jira Service Management (JSM) does not natively support a voice messaging feature within its support portal. Users cannot leave voice messages directly through the JSM platform.

2. Integration with InContact: JSM does not have a native integration with InContact. Integration with external systems like InContact typically requires third-party add-ons or custom development. 

You can explore the Atlassian Marketplace for add-ons that might facilitate this integration or consider building a custom solution using APIs.

Please remember to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,
Eugenio