Is there a way to create a report per site for Open, Closed/Resolved requests.

[todd.guthrie@creationtech.com]

I'd like to create a report for each of our 14 sites for open, closed, how long it took to resolve service requests.  Does anyone have any suggestions on how to build this report?
I'm new to Atlassian & many of the canned reports have a limitation of 20 items which I've added my name to the enhancement request too.

Any assistance or How To guide or documentation would be greatly appreciated.

Thank you.

[Valeriia_Havrylenko_SaaSJet]

Hi todd.guthrie@creationtech.com   👋

Unfortunately, there is hard to get this report with native gadget, but you can achieve it with Time Between Statuses add-on which generates reports of the transition time from one status to another. 

Or you can switch to histogram chart and get average time by average line.

Time in Status for Jira also might be useful if you're looking for time to resolution:

Add-on automatically shows the time each issue spends in each status and have status groups, dashboards, sprint report for deeper analysis.

These apps were developed by my team, so let me know if you need further help.
Add-ons have a 30-day free  trial version and free up to 10 users  😌

[Hannes Obweger - JXL for Jira]

Hi todd.guthrie@creationtech.com

as you've surely noticed by now, there is a number of apps from the Atlassian Marketplace that operate in this space. You can trial any app from the Marketplace for free for 1 month - so if a Marketplace app is an option for you, perhaps try a few and see which one works best for you.

On this note, my team and I work on another app that might be interesting to you: JXL for Jira.

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you’d do in e.g. Excel or Google Sheets. It fully supports SLAs, and also comes with a number of so-called history columns that aren’t natively available, like e.g. time in [status], time between [status] and [status], etc. etc.

With these, you should be able to build a report like e.g. this in just a couple of clicks:

As you can see above, you can easily sort and filter by all your columns, and also use them across JXL's advanced features, such as support for (configurable) issue hierarchies, issue grouping by any issue field(s), sum-ups, or conditional formatting.

Any questions just let me know,

Best,

Hannes

[Amay Purohit_RVS]

Hi todd.guthrie@creationtech.com 

If you would consider using an app to get this data, you can try out

Time in Status Reports 

One of the many reports which the app provides is Time in Status in hours/days to determine , how much time the issue spent in each status. The app has 20+ reports to track your bottleneck Issues & Processes. You can group your statuses to define your resolution time too.

You can also create dashboard gadgets with the app.

The app is free upto 10 users

Disclaimer : I work for the vendor who built this app

[Gizem Gökçe _OBSS_]

Hello todd.guthrie@creationtech.com ,

Sometimes it can be difficult, confusing and time-consuming to find your way through the built-in Jira gadgets and create a solution on your own. For specific needs like yours, it is better to use out-of-the-box solutions. If you are open to using an application specifically tailored to your needs, Timepiece - Time in Status for Jira which is developed by my team at OBSS, is the tool I would highly recommend. It is available for both Jira Cloud, and Data Center. 

Time in Status mainly allows you to see how much time each issue spent on each status or each assignee. With our application you can easily calculate how much time is spent on each status for all your sites. Just write a JQL that includes the project you want to see in your report, use it as a filter and let the app do the rest.

Please work through the screenshot below which is a status duration report for a single project.

By using Time in Status app, you can also combine the time for multiple statuses to get metrics like Response Time, Resolution Time, Issue Age, Cycle Time, Lead Time etc. For all numeric report types, you can also calculate averages and sums of those durations grouped by the issue fields you select. For example total in-progress time per customer or average response time per year, sprint, week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend. 

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts. And the app has a REST API so you can get the reports from Jira UI or via REST. Also you can export the reports in to various formats easily. 

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. 

Visit Timepiece - Time in Status for Jira to explore how our JIRA add-on can revolutionize your metrics measurement process. Enjoy a 30-day free trial to experience the full range of features.

Hope it helps,

Gizem

[Mehmet A _Bloompeak_]

Hi todd.guthrie@creationtech.com

If you prefer to use a marketplace app, you can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.

Here is the online demo link, you can see it in action and try without installing the app. For your case, you can have a look at Time in Status for Each Issue, Lead Time for Each Issue (lead time: the time interval between the moment an issue is requested to the moment it is completed) and Cycle Time for Each Issue (cycle time: the time it takes for the team to start working on an issue and complete it) reports.

For further details, you can have a look at Status Time Reports How to Videos.

• This app has a dynamic status grouping feature so that you can generate various valuable reports as time in status, time in assignee, status entry dates and status counts, cycle time and lead time, resolution time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month).

• You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.
• Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.
• You can set different duration formats.
• You can export reports in CSV file format and open them in MS Excel.
• You can also add this app as a gadget to your Jira dashboards and reach “Status Time” from Issue Detail page.
• You can enable/disable access to Status Time reports&gadgets and Issue Detail page per project, users, groups or project role.

If you are looking for a completely free solution, you can try the limited version Status Time Reports Free.

Hope it helps.